24/7 Incident Response Hotline: +31 20 716 5487
Suspicious activity, ransomware or a data breach in progress? Call us immediately and you will speak directly with an engineer, not a call center.
*Initial triage and first guidance within 30 minutes
When every second counts, you need engineers who know the battlefield
Our Emergency Response Team (ERT) is part of our certified CSIRT and is available 24/7. We work like experienced firefighters: fast, methodical and focused on what really matters.
We stop the active threat, investigate how the attackers got in, what they were looking for and where they are hiding now.
Standard playbooks are tailored to your environment. We communicate with management, security teams and stakeholders so everyone knows the next step.
The result? Minimal damage, a solid investigation and concrete measures to prevent a repeat.
What is incident response?
Incident response is a structured process for detecting, analysing, containing and recovering from security incidents. It combines forensics, crisis management and technical recovery.
We work with your team to stop the attack, preserve evidence and restore normal operations. Every step is documented for regulators, insurers and lessons learned.
What is the goal of incident response?
The primary goal is damage control: reduce downtime, prevent further data loss and protect your reputation.
Every incident also exposes structural weaknesses. We investigate root causes and implement improvements so you come out stronger.
Which incident response services do we provide?
Ransomware Response
From first detection to complete recovery. We isolate systems, analyse the strain, negotiate when unavoidable and guide communications with staff, regulators and press.
Data Breach Investigation
Forensic investigation to determine what data left your environment and which obligations apply. We deliver prosecutor-ready evidence and support regulatory filings.
APT Hunt & Eradication
Removing long-term attackers requires more than antivirus. We hunt for backdoors, rootkits and command-and-control traffic until they are permanently removed.
Business Email Compromise
Rapid response for compromised mailboxes. We trace unauthorised access, identify stolen data and implement controls against further takeovers.
Data Recovery Services
When ransomware or crashes hit, our specialists recover data from the physical media. We maximise the chance of restoring encrypted or deleted information.
Dark Web Monitoring & Intelligence
We monitor criminal marketplaces to determine whether your data is for sale and which actor is involved. This intelligence is crucial for legal and mitigation steps.
Incident Response Retainer
Need guaranteed SLAs and fixed pricing before something happens?
Neo Security offers financially backed SLAs for Incident Response retainers.
Why Neo Security?
Battle-tested under pressure
We have handled countless ransomware incidents, business email compromises and APT campaigns. This experience results in calm, decisive action when everything is on fire.
Deep technical expertise
We analyse malware, map the complete attack chain and rebuild systems safely. Windows, Linux, OT and cloud environments are all covered.
Available 24/7
Attackers do not work office hours. Neither do we. One call and we mobilise the right engineers, tools and procedures.
Why is incident response crucial?
The question is not if you will be attacked, but when. Decisions made in the first hours determine the difference between a bad week and months of disruption.
Regulators demand notification within 72 hours, insurers expect professional response and customers want transparency and decisive action.
Without expertise you navigate blindly through technical, legal and reputational minefields. Attackers count on panic and mistakes.
Professional help shortens chaos from weeks to days and preserves trust.
Contact the incident response team
Don't wait until the situation escalates. A short call clarifies your position and next steps.
Emergency? Call 24/7: +31 20 716 5487
Free triage and initial advice in minutes.
The best time to arrange incident response is before you need it.